Support Policy
Effective Date: October 20, 2024
At WPForhad, we are committed to providing high-quality support to ensure a seamless experience with our products and services. Please review the following support policy to understand how we assist our customers.
Scope of Support
Our support covers the following areas:
- Assistance with product installation and setup.
- Troubleshooting and resolving technical issues related to our products.
- Guidance on using features and functionalities.
- Bug fixes and minor customization recommendations.
- General inquiries related to our products and services.
Exclusions from Support
Our support does not cover:
- Custom development or feature modifications beyond minor adjustments.
- Issues caused by third-party plugins, themes, or hosting providers.
- Server-related issues or configurations.
- Training or extensive guidance on third-party integrations.
- Support for expired licenses or unauthorized product modifications.
Support Availability
- Support is available 6 days a week during our business hours: 10:00AM – 7:00PM.
- Response time for support inquiries is typically within 2 business days, though this may vary based on the complexity of the issue.
- Support is provided primarily through Email.
How to Request Support
To receive support, please follow these steps:
- Contact us via [email protected].
- Provide a detailed description of your issue, including relevant screenshots or error messages.
- Our support team will review your request and respond as soon as possible.
Modifications to This Policy
WPForhad reserves the right to update or modify this support policy at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review the policy periodically.
For any further inquiries, please contact us at [email protected].